All levels of The Grove Theatre are fully accessible via a lift, with wheelchair accessible seats in both the Stalls and Circle. Please advise the Box Office when booking if you require a wheelchair accessible seat as some seats may require escorted access by a member of theatre staff. Please note that the accessible seating areas are not suitable for mobility scooters. If you have an exceptionally large and/or specialist wheelchair, please contact our Box Office for guidance on the best seating areas we can offer you.
BLUE BADGE HOLDERS
parking is immediately to the rear of the theatre’s Stage Door, with a gently sloping access path to the front of the theatre building.
WHEELCHAIR TRANSFER SERVICE
the theatre has a number of wheelchairs that are available so that our staff can assist you getting from the car park to a suitable seat for performances (but cannot be used as a seat during the performance). Please contact the Box Office to book a wheelchair transfer/suitable seat for any performance.
INFRA RED SYSTEM
an infra-red system for the accessibility hearing loop operates in the auditorium. The equipment to enable you to use this service is available from the Box Office prior to the performance.
GUIDE & HEARING DOGS
your guide or hearing dog is welcome: please advise the Box Office at time of booking.
Essential Companion Tickets
We offer complimentary or, in some cases discounted Essential Companion tickets to customers who require additional support due to a disability or long-term health condition, as defined by the Equality Act (2010). Eligibility is assessed and administered by Nimbus Disability’s Access Card on our behalf.
Key Information
Companion Requirements:
By accepting this ticket, your companion (who must be over 18 years old) agrees to provide any support you need during your visit, including in emergency situations. They must be capable and available to always assist you.
Who Is Eligible?
Essential Companion tickets are for individuals whose disability-related needs mean they require more support than what could be reasonably expected from family or friends.
Please note:
- Important Information: Essential companion tickets are limited and may not be available for all performances. Some shows may opt out of this scheme, and this will be indicated at the time of booking.
Proof of Eligibility
To book Essential Companion tickets, you must provide one of the following:
- A Full Access Card provided by Nimbus with a +1 or +2 symbol
- Or, register for free with Nimbus Disability’s Everyone Theatres Digital Access pass (must include the +1 symbol)
Access Card Options:
| Type | Cost | Format | Valid Where | Duration |
| Free Registration | Free | Digital only | Everyone Theatres venues only | 3 years |
| Access Card | £15 | Physical card | Multiple organisations | 3 years |
If you would like to apply for a Free Everyone Theatres Digital Access Pass, please use the link below:
https://app.accesscard.online/apply/everyone-theatres
if you would like to apply for a full Access Card You can find out more information on The Access Card provided by Nimbus here.
Why Nimbus?
Working with Nimbus allows us to:
- Take a consistent approach across Everyone Theatres venues
- Reduce the amount of sensitive personal data shared
- Focus on your accessibility needs, not medical details
Terms and Conditions
- Companion tickets must be booked with a paid ticket.
- Companions must be 18+ years old.
- While we appreciate young carers, children aged 15 or under must be supervised by an adult.
- If a child under 18 is presented as a companion, we reserve the right to charge full price or deny entry.
- If you no longer require a complimentary companion ticket that has already been issued, please return it so that others may benefit.
- Repeated non-use of booked companion tickets may result in removal of this facility.
- Misuse will result in removal of access to this service.
Important:
We only accept valid proof of eligibility. Everyone Theatres colleagues will refer you to Nimbus’ Access Card service. Their decision is final.
If you require more than one companion, your Access Card or Free Everyone Theatres Digital Access Pass must display the +2 symbol as verified by Nimbus.
FAQ’s
Got a question?
For frequently asked questions and guidance notes here FAQs and Guidance Notes
We will not authorise the sale of personal assistant tickets to people who are not able to provide the required proof, via Nimbus Disability which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.
