At The Alban Arena, we strive to make all events across our venues as accessible as possible. We aim to programme performances with a range of access needs in mind, including British Sign Language interpretation, captioning and relaxed performances. Quiet spaces and touch tours may be available upon request. If you have any specific queries or concerns, please contact the venue’s box office for more information.
Please note: We do not have a lift to either the basement or the circle seating.
Services
Wheelchair User access
There is wheelchair access through the front doors of the theatre, and automatic foyer doors. There is level access to the entrance of The Alban Arena via the slope. We do not have automatic doors aside from the entrance.
A limited number of wheelchair spaces are available in the Auditorium. Please speak to a member of box office or email [email protected] if you require wheelchair spaces as these cannot be booked online. If you have an exceptionally large and/or specialist wheelchair, please contact the venue for guidance on the best seating areas offered.
There are limited blue badge holders parking to the right of the theatre on Civic Close. These cannot be pre-booked. Please get in touch if you have queries regarding this.
Accessible toilets are situated on the ground floor. These are accessed through a radar key. If you do not have a key, please speak to a member of staff.
Please note, additional toilets are located on the basement level. We do not have a lift to either the basement or the circle seating.
There is a Changing Places facility located next to the toilets by the Civic Centre Car Park. A pass can be collected from the Civic Centre during opening hours.
Using AccessAble you should be able to find access details for the venue using the QR code to go straight to The Alban Arena guide or download the app.
Deaf / Hard of Hearing:
At The Alban Arena, we have a WaveCAST WIFI system for individuals who are Hard of Hearing. To access this, download the Williams AV WaveCAST App. Connect to the WaveCAST WIFI network. (this will have no Internet Access). Open the app and select what you want to listen to. Once connected, the ticket holder must ensure their phone is connected to their aid and the aid is the selected audio output. The app will only work within the auditorium. If you require seating to lip-read, please contact the venue’s box
Certain performances are BSL signed for the deaf/hard of hearing. For further information on these, please contact the Box Office on 01727 844488.
Assistance Dogs:
Your guide or hearing dog is welcome: please advise the Box Office at time of booking. We do require proof of eligibility through a Recognised Assistance Dog ID card.
Essential Companion Tickets
We offer complimentary or, in some cases discounted Essential Companion tickets to customers who require additional support due to a disability or long-term health condition, as defined by the Equality Act (2010). Eligibility is assessed and administered by Nimbus Disability’s Access Card on our behalf.
Key Information
Companion Requirements:
By accepting this ticket, your companion (who must be over 18 years old) agrees to provide any support you need during your visit, including in emergency situations. They must be capable and available to always assist you.
Who Is Eligible?
Essential Companion tickets are for individuals whose disability-related needs mean they require more support than what could be reasonably expected from family or friends.
Please note:
- Important Information: Essential companion tickets are limited and may not be available for all performances. Some shows may opt out of this scheme, and this will be indicated at the time of booking.
Proof of Eligibility
To book Essential Companion tickets, you must provide one of the following:
- A Full Access Card provided by Nimbus with a +1 or +2 symbol
- Or, register for free with Nimbus Disability’s Everyone Theatres Digital Access pass (must include the +1 symbol)
Access Card Options:
| Type | Cost | Format | Valid Where | Duration |
| Free Registration | Free | Digital only | Everyone Theatres venues only | 3 years |
| Access Card | £15 | Physical card | Multiple organisations | 3 years |
If you would like to apply for a Free Everyone Theatres Digital Access Pass, please use the link below:
https://app.accesscard.online/apply/everyone-theatres
if you would like to apply for a full Access Card You can find out more information on The Access Card provided by Nimbus here.
Why Nimbus?
Working with Nimbus allows us to:
- Take a consistent approach across Everyone Theatres venues
- Reduce the amount of sensitive personal data shared
- Focus on your accessibility needs, not medical details
Terms and Conditions
- Companion tickets must be booked with a paid ticket.
- Companions must be 18+ years old.
- While we appreciate young carers, children aged 15 or under must be supervised by an adult.
- If a child under 18 is presented as a companion, we reserve the right to charge full price or deny entry.
- If you no longer require a complimentary companion ticket that has already been issued, please return it so that others may benefit.
- Repeated non-use of booked companion tickets may result in removal of this facility.
- Misuse will result in removal of access to this service.
Important:
We only accept valid proof of eligibility. Everyone Theatres colleagues will refer you to Nimbus’ Access Card service. Their decision is final.
If you require more than one companion, your Access Card or Free Everyone Theatres Digital Access Pass must display the +2 symbol as verified by Nimbus.
FAQ’s
Got a question?
For frequently asked questions and guidance notes here FAQs and Guidance Notes
We will not authorise the sale of personal assistant tickets to people who are not able to provide the required proof, via Nimbus Disability which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.
