Accessibility

All levels of The Grove Theatre are fully accessible via a lift, with wheelchair accessible seats in both the Stalls and Circle. Please advise the Box Office when booking if you require a wheelchair accessible seat as some seats may require escorted access by a member of theatre staff. Please note that the accessible seating areas are not suitable for mobility scooters. If you have an exceptionally large and/or specialist wheelchair, please contact our Box Office for guidance on the best seating areas we can offer you.

BLUE BADGE HOLDERS

parking is immediately to the rear of the theatre’s Stage Door, with a gently sloping access path to the front of the theatre building.

WHEELCHAIR TRANSFER SERVICE

the theatre has a number of wheelchairs that are available so that our staff can assist you getting from the car park to a suitable seat for performances (but cannot be used as a seat during the performance). Please contact the Box Office to book a wheelchair transfer/suitable seat for any performance.

INFRA RED SYSTEM

an infra-red system for the accessibility hearing loop operates in the auditorium. The equipment to enable you to use this service is available from the Box Office prior to the performance.

GUIDE & HEARING DOGS

your guide or hearing dog is welcome: please advise the Box Office at time of booking.

EVERYONE THEATRES ACCESS MEMBERSHIP:

The Everyone Theatres Access Membership scheme is free to join and helps us to be aware of your access requirements and how we can assist you when attending the theatre. In some cases, where we cannot make a reasonable adjustment, this allows a companion ticket to be purchased at a reduced price or at no extra cost. Personal Assistant / Essential Companion tickets are subject to venue availability and at the promotor’s discretion. Please note some events may limit accessibility seats. These seats/discounts will be allocated on a first come first served basis. Personal Assistant/Essential companion tickets or discounts are only available to those paying for a full price adult ticket. These do not apply to those accompanying children under 16 who are not permitted in our venues without an accompanying adult.

Personal Assistant/Essential Companions are responsible for the safety of those in their care in the event of an evacuation.

We currently do not offer online bookings for our accessible seating. Patrons are encouraged to book tickets in person or through our box offices.

Please contact the venue/s box office either by telephone, email or in person to set up your Access membership. Customers looking to book access tickets and who require a Personal Assistant / Essential Companion must provide documentation and Photo ID* to confirm eligibility. This also applies to Carers booking on behalf of someone else. We ask this to ensure a correct and fair system is in place for customers who require support throughout their visit.

We accept the following documents: