At the Eric Morecambe Centre, we strive to make all events across our venues as accessible as possible. We aim to programme performances with a range of access needs in mind, including British Sign Language interpretation, captioning and relaxed performances. Quiet spaces and touch tours may be available upon request. If you have any specific queries or concerns, please contact the venue’s box office for more information.
Services
Wheelchair User Access
There is wheelchair access throughout the building with access to the lower levels via a lift. We do not have automatic doors aside from the entrance. There is level access to the entrance of the Eric Morecambe Centre, note this a gravelled path and slope.
A limited number of wheelchair spaces are available in the Auditorium. Please speak to a member of box office or email emcticketing@everyoneactive.com if you require wheelchair spaces as these cannot be booked online. If you have an exceptionally large and/or specialist wheelchair, please contact the venue for guidance on the best seating areas offered.
There is limited blue badge holders parking in Harpenden Leisure Centre car park. These cannot be pre-booked. Please get in touch if you have queries regarding this. The nearest blue badge parking is at Harpenden Leisure Centre is approximately 100m away which is around a 2 minute walk from the venue.
Toilets are situated on the ground and lower floors with disabled toilets on both levels.
Deaf / Hard of Hearing:
At the Eric Morecambe Centre, we have a WaveCAST WIFI system for individuals who are Hard of Hearing. In order to access this: Download Williams AV Wavecast App. Connect to the Wavecast Wifi network. (this will have no Internet Access). Open the app and select what you want to listen to. Once connected, the ticket holder must ensure their phone is connected to their aid and the aid is the selected audio output. The app will only work within the auditorium. If you require seating to lip-read, please contact the venue’s box office.
Certain performances are BSL signed for the deaf/hard of hearing. For further information on these please contact the Box Office on 01582 767525
Assistance Dogs:
Your guide or hearing dog is welcome: please advise the Box Office at time of booking. We do require proof of eligibility through a Recognised Assistance Dog ID card.
Essential Companion Tickets
We offer complimentary or, in some cases discounted Essential Companion tickets to customers who require additional support due to a disability or long-term health condition, as defined by the Equality Act (2010). Eligibility is assessed and administered by Nimbus Disability’s Access Card on our behalf.
Key Information
Companion Requirements:
By accepting this ticket, your companion (who must be over 18 years old) agrees to provide any support you need during your visit, including in emergency situations. They must be capable and available to always assist you.
Who Is Eligible?
Essential Companion tickets are for individuals whose disability-related needs mean they require more support than what could be reasonably expected from family or friends.
Please note:
- Important Information: Essential companion tickets are limited and may not be available for all performances. Some shows may opt out of this scheme, and this will be indicated at the time of booking.
Proof of Eligibility
To book Essential Companion tickets, you must provide one of the following:
- A Full Access Card provided by Nimbus with a +1 or +2 symbol
- Or, register for free with Nimbus Disability’s Everyone Theatres Digital Access pass (must include the +1 symbol)
Access Card Options:
| Type | Cost | Format | Valid Where | Duration |
| Free Registration | Free | Digital only | Everyone Theatres venues only | 3 years |
| Access Card | £15 | Physical card | Multiple organisations | 3 years |
If you would like to apply for a Free Everyone Theatres Digital Access Pass, please use the link below:
https://app.accesscard.online/apply/everyone-theatres
if you would like to apply for a full Access Card You can find out more information on The Access Card provided by Nimbus here.
Why Nimbus?
Working with Nimbus allows us to:
- Take a consistent approach across Everyone Theatres venues
- Reduce the amount of sensitive personal data shared
- Focus on your accessibility needs, not medical details
Terms and Conditions
- Companion tickets must be booked with a paid ticket.
- Companions must be 18+ years old.
- While we appreciate young carers, children aged 15 or under must be supervised by an adult.
- If a child under 18 is presented as a companion, we reserve the right to charge full price or deny entry.
- If you no longer require a complimentary companion ticket that has already been issued, please return it so that others may benefit.
- Repeated non-use of booked companion tickets may result in removal of this facility.
- Misuse will result in removal of access to this service.
Important:
We only accept valid proof of eligibility. Everyone Theatres colleagues will refer you to Nimbus’ Access Card service. Their decision is final.
If you require more than one companion, your Access Card or Free Everyone Theatres Digital Access Pass must display the +2 symbol as verified by Nimbus.
FAQ’s
Got a question?
For frequently asked questions and guidance notes here FAQs and Guidance Notes
Proof of eligibility
To book Essential Companion tickets, please provide:
- A free Everyone Theatres Digital Access Pass or Access Card with the +1 symbol. Please call the Theatre Box Office on 01582 767525 who will then be able to assist you with your booking
Frequently Asked Questions
Why are Everyone Theatres working with Nimbus Disability’s Access Card?
We have partnered with the Access Card because we support their aim of a consistent approach to complementary companion tickets across all Everyone Theatres venues and other similar organisations. It also reduces the amount of sensitive personal data you need to share with us, as the Access Card focuses on accessibility requirements rather than details of your disability or health condition. We will provide a complimentary Personal Assistant or Essential Companion ticket where your card has the +1 symbol highlighted for patrons over the age of 16 years.
Personal Assistant or Essential Companion tickets can only be booked alongside a paid ticket.
The personal assistant or companion must be at least 16 years of age, and a companion aged 16 or 17 is not permitted to supervise anyone aged 15 or under.
- Although we recognise the support provided by young carers, our policy is that young people aged 16 and under must be supervised on our premises, and we must be confident that companions could assist effectively in the event of an emergency.
- Where a child under 16 is presented as an essential companion we reserve the right to charge full price for their ticket or refuse admission.
We will not authorise the sale of personal assistant tickets to people who are not able to provide the required proof, via Nimbus Disability which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.
We recognise that some customers may require the support of more than one personal assistant or essential companion. We will require official proof of this requirement in order to add this facility to your account; your Access Card registration will show a +2 symbol.
