Ways to Book
Online
To book online, simply select the ‘What’s On’ tab and hit ‘BOOK NOW’.
By phone
BOX OFFICE: 01582 60 20 80
Your ticket price includes a venue levy. A £3.50 transaction fee will be added to all online and telephone bookings.
Exceptions to this include group bookings of 10 or more and Film bookings made in person. All major credit and debit cards are accepted excluding American Express.
All tickets purchased will be kept behind the Box Office to be collected on the evening of the performance. Alternatively, you can collect your tickets from our Box Office a few days beforehand. Please note, in order to collect your tickets, you will need to provide our Box Office with either your confirmation email or your order number.
In Person
Please note that, to collect your tickets, you will need to provide our Box Office with either your confirmation email or your order number.
Refund & Re-schedule Policy
Standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us, you will receive either an exchange, credit or refund. Where a show has been rescheduled we will deem you to have accepted tickets for the rescheduled date if we have not heard from you to the contrary eight weeks prior to the performance going ahead. After this point our standard terms and conditions, agreed to at the point of sale, will apply.
Everyone Theatres Gift Vouchers
Gift vouchers can be purchased from Grove Theatre Box Office. The minimum gift voucher value is £5 and the maximum value is £200. Gift vouchers cannot be exchanged for cash and any remaining balance on the voucher will be credited onto your account. Gift vouchers can be redeemed in full or in part to purchase tickets for participating events, screenings and films. Vouchers cannot be used for purchasing merchandise or items from the Kiosk/Bar.
Everyone Theatres gift vouchers can be redeemed at any of our venues within the group. Expired vouchers cannot be redeemed or refunded.
Grove Theatre – Booking Terms & Conditions
Tickets cannot be refunded or exchanged once purchased. Tickets for sell-out shows may be accepted by the Box Office for re-sale on behalf of the customer but re-sale cannot be guaranteed. An administration charge of 10% of the total transaction will be taken for this service.
Customers displaying disruptive and/or anti-social behaviour within the venue will be asked to leave.
For family shows and films (unless stated otherwise by the production company), children under the age of 18 months will be admitted free of charge if they do not require their own seat. A ‘Babe in Arms’ ticket will be issued for this purpose, please advise the Box Office when booking.
Pushchairs, prams or carry chairs are not permitted in the auditorium as they may block evacuation routes. Our staff will assist you in storing these items free of charge in our buggy park. Use of the buggy park is at your own risk.
Age restrictions apply for selected performances and films. Grove Theatre management reserves the right to refuse admission at any time.
Please arrive in good time as performances will commence promptly. Latecomers may not be permitted until a suitable break in the performance. Smoking and E-cigarettes are not permitted anywhere in the theatre. Disruptive or aggressive behaviour will not be tolerated under any circumstances. You will receive a pre-show email four days prior to the performance date.
Changes to programme, show timings, cast, seating and pricing are at the discretion of the management.
DISCOUNTS AND CONCESSIONS
Concessions: under 16’s, over 60’s, students in full time education, registered unemployed, people with a disability (and one companion if you are unable to attend the theatre without assistance) can claim discounts if these have been authorised by the production company – please see event information for details.
Groups of 10+ can claim discounts if these have been authorised by the production – please see event information for details.
School and College groups of 20+ can claim discounts where authorised by the production company, plus one free teacher ticket for every ten tickets booked. For some shows, different school rates are available – please see event information for details.
Wheelchair users (and one companion if you are unable to attend the theatre without assistance) can claim discounts where authorised by the production company. For some shows different wheelchair rates are available – please see event information for details.
Friends of the Grove Theatre are entitled to their discount according to the membership they have purchased. These discounts will have been authorised by the production company. Terms and conditions of Friends Memberships apply and are subject to availability. Friends’ discounts may vary according to individual productions – please see show pages for more information.
