At the Eric Morecambe Centre, we strive to make all events across our venues as accessible as possible. We aim to programme performances with a range of access needs in mind, including British Sign Language interpretation, captioning and relaxed performances. Quiet spaces and touch tours may be available upon request. If you have any specific queries or concerns, please contact the venue’s box office for more information.
Services
Wheelchair User Access
There is wheelchair access throughout the building with access to the lower levels via a lift. We do not have automatic doors aside from the entrance. There is level access to the entrance of the Eric Morecambe Centre, this a gravelled path and slope.
A limited number of wheelchair spaces are available in the Auditorium. Please speak to a member of box office or email [email protected] if you require wheelchair spaces as these cannot be booked online. If you have an exceptionally large and/or specialist wheelchair, please contact the venue for guidance on the best seating areas offered.
There is limited blue badge holders parking in Harpenden Leisure Centre car park. These cannot be pre-booked. Please get in touch if you have queries regarding this.
Toilets are situated on the ground and lower floors with disabled toilets on both levels.
Deaf / Hard of Hearing:
At the Eric Morecambe Centre, we have a WaveCAST WIFI system for individuals who are Hard of Hearing. In order to access this: Download Williams AV Wavecast App. Connect to the Wavecast Wifi network. (this will have no Internet Access). Open the app and select what you want to listen to. Once connected, the ticket holder must ensure their phone is connected to their aid and the aid is the selected audio output. The app will only work within the auditorium. If you require seating to lip-read, please contact the venue’s box office.
Certain performances are BSL signed for the deaf/hard of hearing. For further information on these please contact the Box Office on 01582 767525
Assistance Dogs:
Your guide or hearing dog is welcome: please advise the Box Office at time of booking. We do require proof of eligibility through a Recognised Assistance Dog ID card.
Free Everyone Theatres Nimbus Access Pass
Access Registration
We are delighted to announce we are now working with Nimbus Disability to make ticketing and access to our Everyone Theatres venues more inclusive for customers with accessibility requirements. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK. To ensure that our ticketing and venue are used effectively for those who require these access facilities we are introducing a level of validation. Nimbus’ experience in running the Access Card Scheme will enable us to mitigate possible misuse and best support you at the theatre.
This will mean that from 3rd February 2025 all our access customers will require either an Everyone Theatres Digital Access Pass.
The Everyone Theatre Digital Access Pass is valid for 3 years and is completely free.
If you would like to apply for a free Everyone Theatres Digital Access Pass, please use the link below:
https://app.accesscard.online/apply/everyone-theatres
If you already have an Access Card, all you need to do is contact our box office and let us know a few details including your Access Card ID and you are ready to go!
Once you have received your Everyone Theatres Digital Access Pass, please call the Theatre Box Office on 01582 767525 who will then be able to assist you with your booking.
For help and support applying, please visit the Access Card website by clicking here: https://knowledge.accesscard.online/
If you are not able to use online forms, Nimbus will be able to assist with telephone application on 0330 808 5108.
Full Nimbus Access Card
You can upgrade your free Everyone Theatres Digital Access Pass to a full Access Card. This costs £15 and is valid for 3 years. You can find out more information on The Access Card provided by Nimbus here.
The full card provides you with the same benefits as the free registration, as well as:
- Recognised at venues across the UK & beyond
- Receive a Photo ID card with symbols relating to accessibility needs
- Informative online access directory
- Access to a closed Facebook Community group
Essential Companion Ticket Policy
We offer complimentary Essential Companion tickets subject to proof of eligibility which is administered by Nimbus Disability’s Access Card on our behalf. This facility is available to customers who require additional support or assistance as a result of a disability or long-term health condition, as defined by the Equality Act (2010).
By accepting this ticket your Essential Companion, who must be aged over 16, accepts responsibility for providing the additional support you require to access our venue and services, including in an emergency situation or evacuation and must be capable and available to provide this support throughout your visit.
Who is eligible?
Essential Companion tickets are intended for customers requiring additional support. This must be due to disability-related needs, significant and in excess of what could be reasonably expected of family or friends already accompanying you.
Please note that Nimbus may not automatically award Essential Companion tickets for children under 16, as children are always required to be under the direct supervision of a responsible adult.
Proof of eligibility
To book Essential Companion tickets, please provide:
- A free Everyone Theatres Digital Access Pass or Access Card with the +1 symbol. Please call the Theatre Box Office on 01582 767525 who will then be able to assist you with your booking
