At The Alban Arena, we strive to make all events across our venues as accessible as possible. We aim to programme performances with a range of access needs in mind, including British Sign Language interpretation, captioning and relaxed performances. Quiet spaces and touch tours may be available upon request. If you have any specific queries or concerns, please contact the venue’s box office for more information.
Please note: We do not have a lift to either the basement or the circle seating.
Services
Wheelchair User access
There is wheelchair access through the front doors of the theatre, and automatic foyer doors. There is level access to the entrance of the Alban Arena via the slope. We do not have automatic doors aside from the entrance.
A limited number of wheelchair spaces are available in the Auditorium. Please speak to a member of box office or email [email protected] if you require wheelchair spaces as these cannot be booked online. If you have an exceptionally large and/or specialist wheelchair, please contact the venue for guidance on the best seating areas offered.
There are limited blue badge holders parking to the right of the theatre on Civic Close. These cannot be pre-booked. Please get in touch if you have queries regarding this.
Accessible toilets are situated on the ground floor. These are accessed through a radar key. If you do not have a key, please speak to a member of staff.
Please note, additional toilets are located on the basement level. We do not have a lift to either the basement or the circle seating.
There is a Changing Places facility located next to the toilets by the Civic Centre Car Park. A pass can be collected from the Civic Centre during opening hours.
Using AccessAble you should be able to find access details for the venue using the QR code to go straight to the Alban Arena guide or download the app.
Deaf / Hard of Hearing:
At The Alban Arena, we have a WaveCAST WIFI system for individuals who are Hard of Hearing. To access this, download the Williams AV WaveCAST App. Connect to the WaveCAST WIFI network. (this will have no Internet Access). Open the app and select what you want to listen to. Once connected, the ticket holder must ensure their phone is connected to their aid and the aid is the selected audio output. The app will only work within the auditorium. If you require seating to lip-read, please contact the venue’s box
Certain performances are BSL signed for the deaf/hard of hearing. For further information on these, please contact the Box Office on 01727 844488.
Assistance Dogs:
Your guide or hearing dog is welcome: please advise the Box Office at time of booking. We do require proof of eligibility through a Recognised Assistance Dog ID card.
Accessible Brochures / Audio Brochures
Available on request, our brochures are available in both large print and audio formats. Please contact the Box Office for your copy.
Everyone Theatres Access Membership
The Everyone Theatres Access Membership scheme is free to join and helps us to be aware of your access requirements and how we can assist you when attending the theatre. In some cases, where we cannot make a reasonable adjustment, this allows a companion ticket to be purchased at a reduced price or at no extra cost. Personal Assistant / Essential Companion tickets are subject to venue availability and at the promotor’s discretion. Please note some events may limit accessibility seats. These seats/discounts will be allocated on a first come first served basis. Personal Assistant/Essential companion tickets or discounts are only available to those paying for a full price adult ticket. These do not apply to those accompanying children under 16 who are not permitted in our venues without an accompanying adult.
Personal Assistant/Essential Companions are responsible for the safety of those in their care in the event of an evacuation.
We currently do not offer online bookings for our accessible seating. Patrons are encouraged to book tickets in person or through our box offices.
Please contact the venue/s box office either by telephone, email or in person to set up your Access membership. Customers looking to book access tickets and who require a Personal Assistant / Essential Companion must provide documentation and Photo ID* to confirm eligibility. This also applies to Carers booking on behalf of someone else. We ask this to ensure a correct and fair system is in place for customers who require support throughout their visit.
We accept the following documents:
- Ophthalmologist report
- Dual Sensory Impairment
- Audiology report
- Disabled Railcard
- CEA Card
- Access Card (Nimbus)
- Continuing Healthcare Package
- Direct Payments DLA Mobility (High) or Care (High/Mid)
- GP Letter
- PIP Daily Living Component
- Certificate of Visual Impairment
- War Disablement Pension
- Compass card
*Photo ID: UK valid passport, UK Driving licence, UK Photo ID card, Bus Pass.
Call the Box Office on 01582 60 20 80 for more information.
Hidden Disabilities
We are proud to recognise the Sunflower Lanyard and will endeavour to ask if you need any assistance. Our theatre staff are trained to offer any support you may require should you be living with a hidden disability and require further assistance.
Terms of accessibility conditions
Everyone Theatres will securely hold your details, including your name, address, and any documentation provided. These are held to facilitate future bookings and help us meet your requirements. We review this data every year and may request further documentation when your current letter or access card expires.
Individuals who deliberately provide inaccurate details will have their information taken down.
Access to a personal assistant or essential companion ticket or accessibility request booking does not guarantee availability of tickets.
Should you book through a secondary ticketing website, we may not be able to provide you with the adjustments you require unless you make direct contact with the venue.
