The seats that I wish to book online are available but the system will not allow me to book them?
This is most likely to be because the seat selection is leaving a single seat. In the interest of the Theatre and show producers we are committed to ensuring that each performance is as fully attended as possible. We regret any inconvenience this may cause and ask that you call the box office in this instance so they may be able to help resolve this issue.
What should I do if I have not received an email confirmation for my booking?
Please check your spam/junk folder for your email confirmation. We do ask that you allow 12 hours for this to come through as delays can happen. After this time, you can call the box office team on 01727 844488 who will be able to resolve this for you.
What do I do if I can’t find my e-tickets?
If you booked online, you can log into your theatre account and download from the print at home section. If you booked over the phone but do also have an online account, you can log in and do the same.
What do I do if my tickets haven’t arrived?
If you have not received your tickets after seven working days, please contact the box office and have your booking details ready. Tickets that have already been sent out in the post will not be re-sent. They will, however, be re-printed and you will be able to collect them from the box office before or on the day of the performance.
Do you accept Theatre Tokens?
We don’t accept SOLT (Society of London Theatres) Tokens. Everyone Theatres vouchers are available to purchase for any amount and are redeemable on all performances and at any of our venues.
Are Concessions available on all shows?
All concessions are listed in our What’s On guide and online. Concessions vary depending on performance. The management reserves the right to remove concessions at any time.
Does my Child need a ticket?
Babes in Arms tickets are available for selected performances. Please find relevant information in individual show descriptions or call the box office. When under 16s prices are not available, children will be charged at the standard rate. All under 16s must be accompanied by an adult and sat together.
Can I book a wheelchair space online?
Wheelchair spaces are unavailable to purchase online. Bookings need to be made directly with the box office either in-person or by telephone to allow for the correct allocation of seating.
Is there Blue Badge parking nearby?
There are limited blue badge holders parking to the right of the theatre on Civic Close. These cannot be pre-booked. Please get in touch if you have queries regarding this.
Can I bring food and drink with me?
Only food and drink purchased on the premises are permitted in the auditorium and foyer. Drinks are only permitted in the auditorium in a plastic glass or bottle and hot drinks must have a lid.
What happens if I am late?
If you are late arriving to a performance a member of our Front of House Team will escort you to your seat, this is for safety reasons as the house lights would have been dimmed and stairs may need to be negotiated. In some instances, you may be asked to wait until a suitable moment to enter the auditorium which will have been requested by the performer. We advise arriving 20 minutes before curtain-up to minimise lateness and reduce disturbing other patrons and performers.
Can I take my pushchair into the Theatre?
We cannot permit pushchairs/car seats in the auditorium as they could block evacuation routes and fire exits. You can leave your pushchair in the Theatre Foyer but please take all valuables with you into the Theatre, as we cannot accept responsibility for them if left unattended.
